Terms and Conditions

Company Information

D-D d.o.o., 

Business activity: 95310, Repair and maintenance of motor vehicles

Trg 137
47280 Ozalj

Email address:
podrska@topdon.hr

Customer support working hours from 01.10.2025:
Monday to Friday from 8:00 AM to 5:00 PM.

Customer support is not available on weekends, holidays, and national holidays.

Company registered in the court register: Commercial Court in Karlovac / number / Tt-08/582-2/

Company registration number (MBS): 020044002

Account: Karlovačka banka d.d.
IBAN HR8424000081190270219; SWIFT: KALCHR2X 

Company’s share capital: €2,654.46 fully paid in cash

Director: Dražen Draženović
Company ID: 02428539
OIB (Tax No.): 00153025340
VAT-ID: HR00153025340

General Terms and Conditions

The company D-D d.o.o provides an online service via its website on the domain topdon.hr, on the World Wide Web – Internet. The service consists of providing informational services, content management, and conducting financial transactions.

The terms of use specify the conditions and rules for users and apply to the use of the website topdon.hr. By using the website, users express their agreement with these General Terms and Conditions and consent to use the website topdon.hr in accordance with them. The right to use the website is a personal right of the user and cannot be transferred to other individuals or legal entities, nor is any user authorized to register other individuals or legal entities or represent them. The user is personally responsible for the confidentiality of passwords, where they exist. The user is aware that sometimes service interruptions may occur, or events beyond the control of D-D d.o.o may happen, and agrees that D-D d.o.o is not responsible for any data loss that may occur during the transmission of information on the Internet. The user agrees and accepts that access to the website may occasionally be interrupted, temporarily unavailable, or disabled.

D-D d.o.o reserves the right to modify or discontinue any segment of the business at any time, including, but not limited to, content, availability time, and equipment necessary for accessing or using the website. Furthermore, D-D d.o.o may stop sending any part of the information, or any type of information, may change or discontinue any method of data transmission, and may change data transmission speeds, as well as any other of their characteristics.

By using these websites, the user confirms that they are familiar with and agree to the General Terms and Conditions. D-D d.o.o informs the user: If you do not agree with the terms of use and rules listed here or if you are under 16 years of age, please refrain from using this website.

D-D d.o.o reserves the right at any time, without prior notice, to cancel or modify any of the General Terms and Conditions and/or Privacy Policy listed here. Therefore, users are advised to periodically review the information contained in the General Terms and Conditions and Privacy Policy in order to stay informed of such changes. Continued use of the website after the posting of the updated General Terms and Conditions or Privacy Policy on the internet implies that the user accepts the changes.

The user is responsible for obtaining and maintaining their computer equipment, including all software and hardware they own and use, as well as any other equipment necessary to access and use these websites and all associated costs. D-D d.o.o is not responsible for any damage to the user’s equipment that may result from using this website.

This website is privately owned. All communication and interaction that occurs through this website must comply with these General Terms and Conditions. Users may not post or transmit any materials through this website that threaten or otherwise violate the rights of others, any material that is unlawful, threatening, offensive, defamatory, invades privacy, is vulgar, obscene, or otherwise undesirable in reasonable communication, encourages illegal activities, or otherwise violates any regulations, and which, without explicit, prior, written approval from D-D d.o.o, contains advertisements or offers for any products and services. Users may not use this website for advertising or carrying out any commercial, religious, political, or non-commercial promotion.

All materials on the topdon.hr website are the exclusive property of D-D d.o.o or are used with explicit permission from copyright holders and trademark and/or design right holders. ANY COPYING, DISTRIBUTION, TRANSMISSION, PUBLICATION, LINKING, DEEP LINKING, OR MODIFICATION OF THESE WEBSITES IN ANY WAY WITHOUT THE EXPRESS WRITTEN APPROVAL OF D-D d.o.o IS STRICTLY PROHIBITED! Violation of the General Terms and Conditions may result in legal proceedings and/or criminal prosecution against the perpetrator for infringement of copyright, trademark rights, or any other form of intellectual property rights.

The website contains materials protected by copyright, trademark, design, and other information covered by the rights of individuals or legal entities, including, but not limited to, texts, software, photographs, videos, graphics, music, sound, as well as the entire content of the topdon.hr website, in accordance with the regulations of the Republic of Croatia. The user may not alter, publish, transmit, participate in the transmission or sale, create derivative works, or otherwise exploit any content, in whole or in part. The user may download, print, and store copyright-protected materials solely for their own use. Copying, redistributing, retransmitting, publishing, or commercially exploiting downloaded material without the express written approval of D-D d.o.o and the copyright holder is not allowed.

The user may not post, publish, or otherwise make available any material on this website that is subject to copyright, trademark, or other intellectual property rights, without the explicit approval of the rights holder. D-D d.o.o is not obligated to inform the user or help them determine if any material is copyrighted. The user is solely and exclusively responsible for any damage that may arise from infringement of copyright, misuse of trademarks, or other intellectual property rights, or any issues arising in relation to the publication of such materials. By posting material on any publicly accessible part of this website, the user declares that they hold the rights to such materials and explicitly grants D-D d.o.o a worldwide, free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, and distribute such material (in whole or in part). The user also grants other users the right to access, view, store, or reproduce that material for their own use. By doing so, the user grants D-D d.o.o the right to modify, copy, publish, and distribute any material the user makes available on the topdon.hr website.

The user explicitly agrees that the use of the topdon.hr website is solely at their own risk, and D-D d.o.o does not guarantee (I) THE CONSEQUENCES THAT MAY RESULT FROM USING THIS WEBSITE, OR (II) THE ACCURACY, RELIABILITY, OR CONTENT OF ANY INFORMATION, SERVICE, OR GOODS PROVIDED THROUGH THIS WEBSITE by users.

The user is responsible for all damages or possible injuries caused by any error, omission, interruption, deletion, malfunction, delay in operation or transmission, computer virus, communication line interruption, theft, destruction, or unauthorized access, alteration, or misuse of records, contract breach, inappropriate conduct, negligence, or any other action. The user explicitly confirms that D-D d.o.o is not responsible for offensive, inappropriate, or illegal conduct of the user or third parties, and that the risk of damage arising from the above fully lies with the user.
Under no circumstances will D-D d.o.o be responsible for any damage that may arise as a result of using or being unable to use this website. The user explicitly confirms that the terms of this section apply to the entire content of the website.

In addition to the previously stated conditions, D-D d.o.o will not be responsible, regardless of the cause or duration, for any errors, inaccuracies, or other deficiencies, inappropriateness, or uncertainty in the information on this website, or for any delay or interruption in the transmission of information to the user, for any claims or losses resulting therefrom. D-D d.o.o will not be responsible for any third-party claims or losses, including lost profits.

D-D d.o.o is not responsible for any content that the user, subscriber, or unauthorized user may post on the website. D-D d.o.o reserves the right to change, adjust, modify, delete, or remove any content it deems inappropriate.

The user confirms that all discussions, reviews, ratings, comments, and private messages posted on the topdon.hr website are public and not private, and therefore D-D d.o.o employees may monitor the user’s described communications without their knowledge and explicit consent.

D-D d.o.o reserves the right not to publish received review texts if it deems that publishing the review would violate the provisions of the Consumer Protection Act (NN 19/2022), or if it deems that it is a false consumer review, commissioned review or recommendation, misrepresentation of reviews or recommendations, due to which publishing could result in consequences under the aforementioned Act.

The user agrees to indemnify and hold harmless D-D d.o.o from all claims for damages and costs, including legal representation costs, which may arise from the user’s use of these websites.

D-D d.o.o may terminate the business relationship with any of its users at any time. D-D d.o.o reserves the right to immediately cancel any passwords or user accounts of users in case of any behavior that D-D d.o.o, at its discretion, deems unacceptable, as well as in any case of failure to comply with the General Terms and Conditions by the user.

The user may send their inquiries and comments in writing, by mail or email, and D-D d.o.o will send a written response by mail or email within the statutory time.

D-D d.o.o is a figurative and verbal registered trademark of D-D d.o.o with authorized Croatian and international authorities, and all rights to this trademark are explicitly reserved.

Topdon.hr is the registered domain of D-D d.o.o

D-D d.o.o is a distributor (and not the publisher) of content obtained from third parties and users. D-D d.o.o does not guarantee the accuracy, completeness, or usefulness of any content, nor its saleability or suitability for any particular purpose.

D-D d.o.o is not responsible for the accuracy or reliability of any opinion, advice, or statement published on the topdon.hr website, by anyone who is not an authorized person of D-D d.o.o. Under no circumstances will D-D d.o.o be responsible for any loss or damage caused by the user’s reliance on information obtained through the topdon.hr website. The user is solely responsible for assessing the accuracy, completeness, or usefulness of any information, opinion, statement, advice, or other content available through the topdon.hr website.

In cases where links to third-party websites are offered, these links are provided as a convenience to the user, and D-D d.o.o does not bear any responsibility for their content. By using such links, the user confirms that they are fully aware that D-D d.o.o does not have any control over external websites and therefore will not be held responsible for their content. These external websites are governed by the privacy policies and terms of use of their respective owners. If the user has any doubts about these external websites, they should directly contact the website owners. D-D d.o.o does not support or guarantee the content of the links, products, or services provided through such links.

These General Terms and Conditions are subject to the applicable law of the Republic of Croatia. The term “user” refers to both natural and legal persons, as well as all individuals with legal personality. For better understanding, it is important to emphasize that the rights under the Consumer Protection Act apply only to consumers as defined in that law: “any natural person who enters into a legal transaction or acts on the market outside of their trade, business, craft, or professional activity.”

In the further text of the General Terms and Conditions, for better clarity and understanding of the text, the term “Buyer” will be used for the person who has entered into a Purchase Agreement with D-D d.o.o, which includes the guest buyer, while the term “User” will be used for recipients of promotional messages and/or newsletters from D-D d.o.o.

Duration and Termination of the Contract (Unilateral Termination by the Buyer)

The contract that the Buyer enters into with D-D d.o.o. for the purchase of products and services is a one-time contract for the purchase of products or services that is fulfilled upon the delivery of goods or services by D-D d.o.o. and the payment made by the Buyer, unless it is terminated beforehand. These General Terms and Conditions are an integral part of the Purchase Agreement between D-D d.o.o. and the Buyer.

In accordance with the Consumer Protection Act, the natural person Buyer is entitled to unilaterally terminate the contract without stating reasons within 14 days from the date of delivery of the product, or the delivery of the last product from the order.

An exception to this entitlement applies to products for which Article 86 of the Consumer Protection Act excludes the right to unilaterally terminate the contract, and D-D d.o.o. will specifically inform you about this in the offer for the specific product. We recommend reading the product description, which can be accessed by clicking on the product.

Exclusion of the right to unilateral termination of the contract Article 86 (1) The consumer does not have the right to unilaterally terminate the contract under this section if:

1. The service contract has been fully performed and the consumer is obliged to pay the price, and the performance has started with the express prior consent of the consumer, along with confirmation that the consumer is aware that they will lose the right to unilaterally terminate the contract under this section if the service is fully performed.

2. The subject of the contract is goods or services whose price depends on changes in the financial market outside the trader’s control, and which may occur during the consumer’s right to unilaterally terminate the contract.

3. The subject of the contract is goods made according to the consumer’s specifications or clearly personalized for the consumer.

4. The subject of the contract is perishable goods or goods with a rapidly expiring shelf life.

5. The subject of the contract is sealed goods that are not suitable for return for health or hygiene reasons if they have been unsealed after delivery.

6. The subject of the contract is goods that, due to their nature, have been inseparably mixed with other items after delivery.

7. The subject of the contract is the delivery of alcoholic beverages whose price was agreed upon at the time of the contract conclusion, and delivery may only take place after 30 days, if the price depends on changes in the market outside the trader’s control.

8. The consumer specifically requested a visit from the trader for urgent repairs or maintenance, and if, during such a visit, the trader provides additional services or delivers other goods besides those necessary for urgent repairs or maintenance, the consumer has the right to unilaterally terminate the contract concerning these additional services or goods.

9. The subject of the contract is the delivery of sealed audio recordings, video recordings, or computer programs, which were unsealed after delivery.

10. The subject of the contract is the delivery of newspapers, periodicals, or magazines, except for subscription contracts for such publications.

11. The contract was concluded at a public auction.

12. The subject of the contract is the provision of accommodation services not intended for residential use, the provision of goods transportation services, car rental services, catering services, or leisure-related services, if it was agreed that the service would be provided on a specific date or within a specified period.

13. The subject of the contract is the delivery of digital content for which the consumer is obliged to pay the price, which is not delivered on a tangible medium if the contract fulfillment has started with the express prior consent of the consumer, and with their confirmation that they are aware that they will lose the right to unilaterally terminate the contract, and the trader has delivered the confirmation of the concluded contract.

14. The consumer specifically requested a visit from the trader for performing repair services that require payment, and the contract, whose fulfillment started with the express prior consent of the consumer, has been fully performed.

The standard information form for unilateral termination of the contract can be downloaded here.

You can unilaterally terminate the contract by using the mentioned form or through any other unambiguous statement expressing your intention to terminate the contract on a durable medium (by email, submission, etc.). The termination period starts from the day the goods are delivered to you or a third party authorized by you. The termination notice must be sent before the expiration of the termination period, except for contracts where the subject is digital content not delivered on a tangible medium, where the period starts from the day the contract was concluded.

In the case of unilateral termination of the contract without product replacement, we will act according to the Consumer Protection Act and the Obligations Act. We will refund the payment after the goods are returned to us. You must return the goods without delay, at your own expense, no later than 14 days from the date you have declared the unilateral termination of the contract.

The Buyer is, according to Article 84 of the Consumer Protection Act, required to return the goods without delay within 14 days from when they informed the seller of their decision to terminate the contract, and to bear the direct costs of returning the goods if they exercise their right to unilaterally terminate the contract. If the Buyer wishes, they can contact D-D d.o.o. via the info number or email at podrska@topdon.hr to obtain information on how to return the products, available options, and conditions for returning the product.

D-D d.o.o. advises the Buyer to pack the product in its original, undamaged packaging to avoid damage to the product. If the packaging is damaged or specific (e.g., styrofoam and foil), it is necessary to secure the parts of the packaging to protect the product so it arrives at D-D d.o.o. undamaged. The consumer must not use digital content or digital services nor make them available to third parties in the case of unilateral termination of the contract.

The Buyer is responsible, according to Article 84 of the Consumer Protection Act, for any reduction in the value of the purchased product resulting from handling the product, except for what was necessary to determine the nature, characteristics, and functionality of the goods, as this is the Buyer’s obligation in the case of unilateral termination of the contract within the legal 14-day period. D-D d.o.o. informs the Buyer that any reduction in the value of the purchased product due to packaging damage or product damage that was not caused by verifying the functionality of the product will be assessed for each returned product individually, and the Buyer will be notified of any necessary compensation after the returned product is received.

D-D d.o.o. recommendations related to products, product pickups, and handling of products in connection with the unilateral termination of the contract within the 14-day legal period:

• The product images show the general appearance and usage of the product as well as the presentation of the product as intended by the manufacturer. The image does not show the exact product that is delivered to the Buyer, so D-D d.o.o. recommends that the Buyer carefully review the product characteristics and product description listed in the offer on the D-D d.o.o. website, which can be accessed by clicking on the product.

• If the packaging is damaged, do not accept the product, but immediately inform the delivery person about the damage to the packaging and request that the product be returned to D-D d.o.o. IF THE BUYER DOES NOT COMPLAIN ABOUT THE DAMAGED PACKAGING TO THE DELIVERY PERSON AT THE TIME OF ACCEPTANCE OF THE PRODUCT, IT IS CONSIDERED THAT THEY HAVE ACCEPTED THE PRODUCT WITH UNDAMAGED PACKAGING.

• When receiving the product, pay attention to the weight of the packaged product and ask the delivery person to open the packaging in front of them if the packaged product does not have the expected weight or do not accept the product. LATER COMPLAINTS ABOUT EMPTY PACKAGING OR THE ABSENCE OF A PRODUCT INSIDE THE PACKAGING WILL NOT BE ACCEPTED.

• If you notice damage to the product after removing the packaging, keep the original packaging and contact D-D d.o.o. as soon as possible, and no later than 14 days after receiving the product. If D-D d.o.o. organizes the return shipping of the product, the product must be packed in its original, undamaged packaging to avoid damage to the product. If it involves damaged or specific packaging (e.g., styrofoam and foil), the packaging must be secured to protect the product.

• If the packaging is undamaged and you have accepted the product, carefully remove the packaging with minimal damage, as damaged packaging reduces the value of the product. The product declaration you receive with the product contains instructions for opening the packaging without damaging it for technical products.

• Carefully inspect the product, its nature, characteristics, and functionality (e.g., activate the device with electricity or a battery, check the functionality of the toy, carefully inspect the book, check if the stove or fireplace door opens properly, whether the exhaust pipe fits the stove opening, and if the stove or fireplace is stable, check the functionality of the car tire and rim with a tire specialist, inspect whether the roof box or carrier fits your vehicle at an authorized service). However, do not use or handle the product if you intend to exercise the legal right to terminate the contract, as any further handling of the product reduces its value.

D-D d.o.o. informs its customers that certain products require various updates, including security updates, to ensure the products remain free of defects. Each product in this category includes necessary information about updates provided by the manufacturer during the usual period for that type of product. Therefore, D-D d.o.o. recommends that customers read the manufacturer’s update instructions provided with the product and regularly perform updates to prevent defects and ensure the product retains its required functionality. If the customer needs additional advice or assistance, they can contact D-D d.o.o. through all available communication channels.

In case the Buyer orders a product and refuses to accept it without reason (if the packaging is undamaged), D-D d.o.o. reserves the right to deduct the direct return shipping costs from the amount paid for the purchase price.

D-D d.o.o. is responsible for material defects in the goods it sells on its website in accordance with applicable laws governing mandatory legal relations regarding liability for material defects in goods, especially the Obligations Act of the Republic of Croatia, and for ensuring that digital content and digital services are in accordance with the contract. D-D d.o.o. is obliged to fulfill obligations regulated by the law on commercial warranties if the provisions and given warranty apply.

If a contract is concluded for the purchase of goods with digital elements, and if applicable, D-D d.o.o. will inform the Buyer about the functionality of the goods with digital elements, digital content, and digital services, including the necessary technical protection measures for such content and the compatibility and interoperability of the goods with digital elements, digital content, and digital services, of which D-D d.o.o. is aware or should be aware.

D-D d.o.o. informs customers that digital content not delivered on a tangible medium is specifically marked as such, with necessary information provided, which will also be noted on the invoice for such goods.

The deadlines for fulfilling a sales contract under the Consumer Protection Act and provisions regarding the transfer of risk in sales contracts do not apply to contracts with the subject of digital content that is not delivered on a tangible medium.

In contracts for the sale of goods with digital elements where one-time delivery of digital content or services is foreseen, D-D d.o.o. is obliged to notify the customer about updates, including security updates, which are necessary for the goods to remain free of defects and ensure that updates are provided during a period within which the customer can reasonably expect them, considering the type and purpose of the goods and digital elements and the circumstances and nature of the sales contract. The manufacturer of the product ensures these updates, and the consequences of failing to perform updates and information about them are available with each product. D-D d.o.o. warns customers to carefully review the provided information, as failure to do so will not make D-D d.o.o. responsible for defects arising solely from failing to install updates. D-D d.o.o. advises customers to regularly refresh the website at topdon.hr to ensure they have the most up-to-date information.

The Buyer will receive a notification about the status of the returned product and the refunded amount via email within 10 days. The refund will be processed no later than 5 days from the date the notification is sent to the Buyer.

Complete information related to the Buyer’s right to unilaterally terminate the contract can be found in the applicable Consumer Protection Act, in the section covering unilateral termination of distance contracts.